Fractional Game Producer & Live Ops Lead
I help live service and F2P teams ship consistently—roadmaps, cadence, delivery, and calm execution.
- Live ops cadence (events, patches, releases)
- Roadmaps, sprint planning, and cross-team alignment
- Delivery stabilization during growth or transition
Fractional Game Producer (Retainer)
Ongoing senior production leadership for teams actively shipping live content.
- Roadmap ownership & sprint cadence
- Live ops planning and release readiness
- Cross-functional alignment & communication
Live Ops Stabilization (8–12 Weeks)
Hands-on support to fix delivery friction and reactive live operations.
- Cadence & pipeline audit
- Live content and release structure
- Rituals that stick (planning, retro, handoffs)
Launch & Transition Coverage
Short-term senior producer coverage during launches, scale-ups, or team change.
- Milestone and dependency management
- Risk mitigation & communication
- Calm leadership during critical windows
Studios bring me in when:
- Live ops feels reactive and chaotic
- Releases slip due to unclear ownership or dependencies
- Teams are scaling fast without production structure
- You need senior live service leadership without a full-time hire
Over 20 years of leadership in the games industry.
Kendra has creative and data-driven experiences driving growth for start-ups and companies experiencing industry transitions. She works to develop teams, strategies, and pipelines that result in growth and positive morale, while consistently re-evaluating that change to make sure they continue to thrive. In a world where staying ahead of the curve is essential, she looks to the future to predict change and drive success.
Proof (Selected)
Live Ops at scale
Led live operations across 10+ high-cadence titles, supporting frequent events and releases.
Delivery stabilization
Improved predictability by tightening workflows, sprint rituals, and cross-team handoffs.
Cross-functional leadership
Aligned engineering, design, art, QA, publishing, and external partners to hit milestones and protect player experience.
Ways to work with me
Fractional Producer (Retainer)
- 8–15 hrs/week or 15–25 hrs/week
- Roadmap ownership, sprint cadence, stakeholder alignment
- Best for teams actively shipping live content
Live Ops Stabilization (8–12 weeks)
- Fix cadence + pipeline, clarify ownership, reduce reactive fire drills
- Set up rituals, templates, and handoffs that stick
Launch / Transition Production Coverage
- Senior producer coverage during team change, scale-up, or critical release windows
- Short-term, high-impact support
Want help deciding which engagement fits? Book a quick intro call.
Experience
Electronic Arts (EA) — Full-Time Engagement
Electronic Arts (EA) · Remote
Oct 2021 – Sep 2025
Provided senior production and live operations leadership across multiple free-to-play and live service games.
- Owned end-to-end live operations for 50+ active titles, including events, features, promotions, and patches
- Legacy Portfolio Management of 69 titles
- Bi-weekly updates and patches for 20 active titles
- Digital Event Management for 100+ Site events, including seasonal events
- New Game Launches of 10 titles
- Defined and maintained live content roadmaps aligned with player engagement and business KPIs
- Received recognition for increasing our Microtransactions (MTX) to $4MM
- Led sprint planning, milestone delivery, and release cadence across cross-functional teams
- Released titles and updates ahead of schedule
- Implemented production workflows to improve delivery speed, predictability, and quality
- Improved workflow automations and strategies from “just-in-time” when I started to 3 – 5 months ahead of schedule when I left
- Coordinated live incident response, risk assessment, and operational planning
- Reduced incident resolution time by 25%
- Served as the central communication lead across development, publishing, and operations
- Mentored producers and supported team growth and scaling
Indie Game Developer & Production Lead
Eimear Studios – Founder / Fractional Producer · Contract
Feb 2013 – Mar 2021
Led production and delivery for indie and client-based game projects.
- Owned production pipelines, milestones, and delivery schedules
- Coordinated remote developers, artists, and contractors
- Balanced scope, timelines, and quality across multiple projects
- Applied data-informed decision-making to improve outcomes
- Wore multiple hats typical of small studios while maintaining delivery discipline
- Received a game design award for “Diversity” at the Pittsburgh, PA Global Game Jam
Game Certification & QA Lead
Mobile Post Production, Inc. · Contract
Mar 2009 – Apr 2009 – Dec 2018
Gilbert, AZ · On-site
• Led QA certification for mobile games across global development teams
• Managed certification processes, documentation, and compliance
• Coordinated directly with developers to resolve issues and meet release requirements
Quality Assurance/ Game Tester (Interim QA Lead)
THQ · Full-time
Mar 2007 – Feb 2008
Phoenix, AZ · On-site
- Tested AAA console titles and documented bugs in live databases
- Served as Interim QA Lead for Stuntman: Ignition (PS2 – NALC & PAL)
Earlier in my career, I worked across game development, digital media, and interactive production roles, building a multidisciplinary foundation that supports my work as a fractional producer today. This included experience in live production environments, technical pipelines, and cross-functional collaboration.